Terms & Conditions

These terms are issued by Promisia Integrative Limited ("Promisia") and are effective from October 10th, 2017. They cover the use of our websites – promisia.com, arthrem.com, arthrem.co.nz and promisia.com, as well as any subdomains and Promisia online sites accessible from these websites.

Use includes visits to our sites, purchases on our sites, participation in our database and promotions. These terms of use apply to you when you use our websites. Please read these terms carefully.


1. Content

While we endeavor to supply accurate information on this site, errors and omissions may occur. Promisia does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

The Warehouse reserves the right to make changes to the content on this site at any time and without notice.


To the extent permitted by New Zealand law, Promisia makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.


2. Ordering goods and services from us

When you place an order with us, you are making an offer to buy goods or services. An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery and any other relevant details for your order eg. an optional gift message for gift cards, entering payment information and submitting your order. The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order

We do not supply trade quantities and reserve the right to limit the number of an item customers can purchase in a single transaction.

We will send you an e-mail to confirm that we have received and accepted your order, which indicates that your order has been accepted and you may not cancel it.

We will take payment from you when we accept your order.


3. Refusing or canceling orders

In the unlikely event that the goods or services ordered are no longer available we reserve the right to refuse or cancel an order.

We reserve the right to refuse or cancel any orders that we believe, solely by our own judgment, to be placed for commercial purposes, e.g. any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgment, to have been placed fraudulently.

While we endeavor to ensure that the price and description of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order.

Our right to cancel orders applies to orders that have been accepted.


4. Payment options

All prices listed on our websites are in the specified currency and are inclusive of sales tax. Please note that we reserve the right to alter prices on our websites at any time for any reason. Online and in store pricing may differ.

Our prices do not include import fees, duties, tariffs or other charges which may be payable in relation to an order.



8. Website and Credit Card Security

We want you to have a safe and secure shopping experience online. All payments via our sites are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy.


For security purposes certain transactions may require proof of identification.


9. Arthrem 90 day subscription Program – Terms of Offer

By placing an order through this website, you agree to the terms and conditions set for the below. Please read through these terms carefully before placing your order and print a copy for future reference. Please also read our Privacy Policy regarding personal information provided by you, which is incorporated herein by reference.


10. How the 90 day subscription Auto-Ship Works?

We typically ship the product the next business day after you place your order. Orders typically will arrive within 1-7 business days from when the product has been shipped. As part of the 90-day subscription auto ship, we will bill your credit card for the cost of the product plus any applicable tax and ship you a new 90 day supply of Arthrem each recurring ninety day period. That means your credit card will be charged about ninety days after your initial order for the subscription and then every ninety days thereafter. To cancel this service you must contact Promisia through its contact us page or email support@promisia.com


11. Auto-Ship Program

Unless you cancel your subscription within 60 days after the order date your credit card will charged for another 90 day supply of Arthrem. To cancel future shipments in the auto-ship program, you must click on the link from your most recent order confirmation email. Within this email is a link to cancel your subscription. Please click on the link and from there you can cancel your subscription. Or alternatively you can go to our contact us section of the arthrem.com website and simply contact us through one of the different listed methods. Simply ask us to cancel your subscription with the name and details of who the subscription is registered with.

If a credit card account is being used for a transaction, Promisia may obtain preapproval for an amount up to the amount of the payment. If you enroll to make recurring payments automatically, all charges and fees will be billed to the credit card you designate during the setup process. If you want to designate a different credit card or if there is a change in your credit card, you must change your information online. This may temporarily delay your ability to make online payments while we verify your new payment information.

You represent and warrant that if you are making online payments that (i) any credit card, debit card and bank account information you supply is true, correct and complete, (ii) charges incurred by you will be honored by your credit/debit card company or bank, (iii) you will pay the charges incurred by you in the amounts posted, including any applicable taxes, and (iv) you are the person in whose name the card was issued and you are authorized to make a purchase or other transaction with the relevant credit card and credit card information.

There is no minimum amount of time a subscriber must stay subscribed


12. Accessing our service

Other than connecting to Promisia websites by HTTP requests using a web browser, you may not gain access to Promisia website servers. You agree not to disrupt, modify or interfere with our websites or services and their associated software, hardware and servers in any way. You also agree not to modify any content or service on The Warehouse websites. Furthermore, you agree not to use our sites in any inappropriate or unlawful way.


13. Disclaimer

Our websites are intended to provide information for people shopping our products and accessing our services, including making purchases via our website and registering on our database to receive e-mails from us.

While we endeavour to supply accurate information on this site, errors and omissions may occur. Promisia does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

Promisia reserves the right to make changes to the content on this site at any time and without notice.

To the extent permitted by New Zealand law, Promisia makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.


14. Intellectual Property

Promisia, its suppliers, advertisers or third party providers, own all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright.

Promisia welcomes the use of this site for personal use, non-commercial use, research or study - provided that the user acknowledges all copyright and other notices contained in the content.

We advise that you may not copy or display for redistribution to third parties, or for commercial purposes, any portion of this site without the express permission of Promisia.


15. Links

Please note that although this site has some hyperlinks to other third party websites, these sites have not been prepared by Promisia and are not under the control of Promisia. The links are only provided as a convenience, and do not imply that Promisia endorses, checks, or approves of the third party site. Promisia is not responsible for the privacy principles or content of these third party sites. Promisia is not responsible for the availability of any of these links.

Promisia requires that you request our permission to include a link from another site to this site. If you would like to request permission, please contact us via our online form.


16. Privacy Policy

We are committed to protecting your privacy. We recognise that your personal information is confidential and we understand that it is important for you to know how we treat your personal information. Please read our Privacy Policy for more information.


17. Jurisdiction

This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.


18. Changes to this Agreement

Promisia reserves the right to alter, modify or update these terms of use. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.